Just the start: The Digital Front Door and the Journey of Digital Transformation
– Diana Nole, Chief Executive Officer, Wolters Kluwer Health
Our recent guest on The Big Unlock podcast was Diana Nole, CEO of Wolters Kluwer Health. In the podcast, Diana discusses the healthcare business of Wolters Kluwer Health, evidence-based expert solutions, and digital transformation’s maturity level in healthcare with Damo Consulting CEO Paddy Padmanabhan.
Listen to the full conversation
“Our focus is around making sure every patient has the opportunity to benefit from the best evidence and data. We really focus on what prevents that and what causes variation, what causes breakdowns in clinical care, really caused by variation. So that’s a little bit about who we are and our suite of solutions really tailors towards that.”
– Diana Nole, Episode #38
Having strong interoperability, without sacrificing privacy and security is the key
Diana believes that having standards and procedures in interoperability is very important. There has always been the aspect of who owns the data and whether they need to pay for it. The HHS ruling clearly says that patients should have access to their data without any issues and fees. She feels positive about the ruling and states that it will help to set guidelines within the healthcare system on how to operate best.
“We really are a supporter of needing to have good strong interoperability without sacrificing any issues relative to privacy or security. So we believe for the long term, if you really want to have the benefits of a digital system and digital ecosystem and be able to support things like AI and its ability to really alter and augment the intelligence that our clinicians need, you have to be able to do this. I think for us working within the ecosystem, it helps to understand how this will actually work as we interface and integrate it into, like the EHR systems. For us the most important thing on our clinical practice side is really how can we do this and how can we do this as quickly and efficiently as possible.” – Diana
What the true connection of digital health could mean
At Wolters Kluwer Health, the very first step was taking everything from what was in a printed format to digital. 90% of their solutions are now in digital. Diana believes that focusing on digital transformation will unlock more value and enable them to serve exactly the kind of solutions customers need.
“We have gotten everything into digital. We have now gone to something referred to as UpToDate Pathways, and that is more than augmented or guided decision-making tool for specific things that have evidence that’s very strong but wide areas of variation. So, we are really starting to see the move from just taking something that was in print and moving into digital and now moving it into expert solutions.I think we’re also in that stage where we’re starting to better appreciate what the true connection of digital health could mean for us. And I think that’s still you know, that’s the vision that we’re all kind of working toward. So still in the basics. But, you know, moving through and got a lot of good foundations laid.” – Diana
