Transforming Patient Experience – Standardizing And Optimizing Contact Centers At A Large Heath System
CASE STUDY Transforming Patient Experience Standardizing and Optimizing Contact Centers at a Large Health System Sentara Health faced challenges in delivering a consistent patient experience across fragmented contact centers. After developing the Clinical Access Center, Sentara continued to partner with Damo to unite its remaining stand-alone contact centers and improve the overall patient experience, efficiency, […]
How Damo helped an integrated not-for-profit healthcare delivery system develop four enterprise patient journey maps in three months
CASE STUDY HOW DAMO HELPED AN INTEGRATED NOT-FOR-PROFIT HEALTHCARE DELIVERY SYSTEM DEVELOP FOUR ENTERPRISE PATIENT JOURNEY MAPS IN THREE MONTHS A large not-for-profit integrated healthcare delivery system on the East Coast focuses on innovation and creating exemplary healthcare experiences. Damo has been a long-time advisory partner and understands the health system’s strategic vision well. Damo […]
KLAS First Look Report Damo Consulting Digital Transformation 2022
Enterprise AI Adoption and Governance in Healthcare Organizations
Research Paper Enterprise AI Adoption and Governance in Healthcare Organizations Our annual survey of the state of Enterprise AI Adoption and Governance in Healthcare Organizations, as part of our CHIME Foundation membership. Download the report to discover valuable insights for your AI journey in digital transformation. We hope you find these findings informative and useful […]
Selecting Technology Partners to Execute Digital Strategy
White Paper Selecting Technology Partners to Execute Digital Strategy The Damo Consulting ICEATM Framework Download Health systems looking to accelerate their digital transformation need to develop strategic partnerships with technology providers. However, fundamental questions about vendor strategy remain hard to answer. How many vendors should be part of the journey? How should we leverage EHR […]
Interoperability and Patient Access
White paper Interoperability and Patient Access The CMS final rule: what it is, who gets impacted, and how to plan for the future Download This paper contains a detailed summary of the Interoperability and Patient Access Final Rule in healthcare and the 21st Century Cures Act, along with technical and implementation standards. The paper explains […]
How Damo helped Sentara develop an enterprise CRM strategy and roadmap in three months.
CASE STUDY How Damo helped Sentara develop an enterprise CRM strategy and roadmap in three months Customer experience is the current battleground in healthcare. Like many leading healthcare organizations, Sentara needed to reimagine their customer experience and engage their customers more compellingly. Sentara Healthcare is a large not-for-profit integrated healthcare delivery system on the East Coast with […]
How Damo helped Geisinger Health with a multi-year digital transformation program
CASE STUDY How Damo helped Geisinger with a multi-year digital transformation program Geisinger Health System (GHS) is a regional health care provider to central, south-central and northeastern Pennsylvania. Headquartered in Danville, Pennsylvania, Geisinger services over 3 million patients in 45 counties. Starting 2019, Geisinger has been on a multi-year enterprise digital transformation journey to transform patient […]
How Healthcare Enterprises Must Approach Digital Transformation Priorities in 2022
NEW Research Paper How Healthcare Enterprises Must Approach Digital Transformation Priorities in 2022 Findings from Damo Consulting’s research and annual survey on healthcare digital transformation priorities Download Our annual survey of healthcare CIOs indicates a strong focus on building mobile apps and developing patient communication capabilities across multiple modalities, closely followed by remote monitoring and […]
Digital Transformation Priorities For Health Systems In A Post COVID-19 Era
Research Paper Digital Transformation Priorities for health systems in a Post COVID-19 Era Our annual survey of the state of digital transformation conducted with senior healthcare executives, who are all CHIME members, reveals interesting insights on how health systems are prioritizing and funding digital initiatives in a post-COVID-19 era. Download the report to discover valuable […]
