Healthcare’s digital transformation: 5 predictions for 2020
5 predictions: Healthcare digital transformation and digital health in 2020 Short of a “black swan” event, 2020 will see a slow but steady advance in the digital transformation of healthcare.Healthcare’s digital transformation has slowly but steadily gained ground in 2019. Many of the predictions I made last year continue to hold. There has been remarkable progress in […]
How human-centered design is driving digital health
Healthcare tech has mostly focused on designing systems for claiming federal incentives in the past decade. Design thinking stands this logic on its head. Originally published on CIO.com A recent study by Mayo Clinic and the American Medical Association delivered a scathing “F” rating on the usability of electronic health record systems (EHR), blaming them for an […]
Digital health innovation: Addressing the two-canoe problem
Enterprises value demographic and lifestyle data on consumers more than any other form of data. Consumer data use in healthcare enterprises must overcome a few challenges first. The continuing hold of fee-for-service in payment models has implications for the adoption of technology-led innovation in health systems. In the inevitable shift towards value-based care, health systems […]
What health systems must do to accelerate digital transformation
What health systems must do to accelerate digital transformation In a recent study based on focus group discussions with 40 health system CIO’s who are members of CHIME, we found that most CIO’s defined “digital” as a reimagining of business processes and patient experiences. Healthcare consumerism and the emergence of non-traditional players is a particularly […]
How Amazon, Walgreens and Walmart are changing the landscape for online patient experience
A slew of consumer health apps from non-traditional players have hit the market lately. Traditional healthcare providers are also stepping up to meet consumer needs and preferences. As the cost of employer-provided healthcare breaches the $20,000 a year mark for a family of four, Walmart’s corporate slogan of “Save Money. Live Better” couldn’t be more ironic. Not […]
Healthcare data’s moment of lift
The unlocking of patient data is leading us to a future when health care will be a vastly improved experience with superior outcomes. However, there will be guard rails around consumer access to personal health records. Data wants to be free. Data also wants to be in free markets. A slew of newly announced initiatives […]
Health System ITO Contract Restructuring
Health System ITO Contract Restructuring The client, a major health system, needed expert help to restructure a large outsourcing contract for improved servicequality, while adjusting contract pricing to reflect significant scope changes and market benchmarks Background The client had entered into a very large IT outsourcing contract with a global services provider with a significant […]
The New Innovation Model: Monetizing Healthcare Data
The New Innovation Model: Monetizing Healthcare Data Healthcare enterprises are launching programs to monetize patient medical data by offering access to researchers and innovators. How these initiatives can benefit all stakeholders (or leave out some). As digital health innovators and healthcare enterprises alike try to improve access, convenience, and outcomes for healthcare consumers, data is […]
The Healthcare Chatbots Are Coming. Be Afraid. Or Not.
Rise of the Chatbots: Embracing the Future of Healthcare Interaction Healthcare chatbots can address some of the most pressing challenges for healthcare providers today. However, the benefits come with some downsides. My first instinct on being hit with the flu (after consulting Dr. Google, of course) was: I’m fine, I don’t need to go to […]
Digital Front Doors – the New Battleground for the Healthcare Consumer’s Attention
Digital Front Doors – the New Battleground for the Healthcare Consumer’s Attention There is a huge opportunity now for the likes of CVS-Aetna and Walgreens to disrupt the status quo and win over disaffected healthcare consumers. Healthcare providers need a new approach to the primary care experience. Something’s afoot in the world of healthcare consumerism. […]
