The KEY to the success of your digital transformation strategy is the Damo Digital Maturity Model and Assessment
Access Your Digital Maturity with Damo's DigiMTM Digital Maturity Model
About 50 healthcare organizations have taken the assessment and benefitted from insights drawn from peer benchmarking and evaluation of their current state of digital transformation
Testimonials
Using DAMO Consulting’s DigiMTM maturity model framework and assessment tool, Prisma conducted a detailed evaluation of its digital maturity relative to peer health systems across the nation. The assessment provided valuable insights to help drive near-term priorities and investment needs to accelerate the transformation journey at Prisma.
Nick Patel,
Former CDO, Prisma Health
Tim Skeen
SVP & Enterprise Chief Information Officer Sentara Health
“For those seeking deep insights into digital transformation and innovation, the DigiMTM maturity assessment tool offers a robust analysis of health system’s digital programs and delivers benchmarks to inform strategic investments and prioritize roadmap execution. I highly recommend everyone to take this assessment to gain valuable insights and drive your digital transformation initiatives to the next level.”
Edward Marx,
Former CIO, Cleveland Clinic
Overview
Digital maturity measures an organization’s ability to leverage digital technologies to improve business outcomes and comprehend various aspects such as technology adoption, digital transformation, and the ability to innovate and stay ahead in the rapidly evolving digital landscape. An effective digital maturity model is a critical differentiator when comparing your organization with industry best practices. It serves as your roadmap, guiding your digital maturity journey.
Damo’s DigiMTM Digital Maturity Model includes a framework and assessment to assess your current state, benchmark against your peers, and guide your digital transformation journey.
Damo’s DigiMTM Digital Maturity Model framework is transforming how health systems view their progress in digital transformation. The model guides health system leaders in prioritizing their investments based on a structured and objective benchmark of their progress against their peer group systems. Healthcare organizations can leverage the maturity model at any point in their digital transformation journeys.
The DigiMTM Digital Maturity Framework
Understanding the DigiMTM Framework
The DigiMTM Digital Maturity Model framework is transforming how health systems view their progress in digital transformation. The model guides health system leaders in prioritizing their investments based on a structured and objective benchmark of their progress against their peer group systems. Healthcare organizations can leverage the maturity model at any point in their digital transformation journeys.
Model 1: Health systems in Model 1 are focused on maximizing the value of their EHR investments. An example is improving patient access through a simple scheduling functionality in an EHR system.
Model 2: Health systems in this model have committed to virtualizing care delivery through telehealth, remote monitoring, and online self-service tools. The key attribute of these health systems is that they look beyond the core EHR platform to identify best-in-class standalone tools for digital enablement.
Model 3: Digital transformation programs are governed by a dedicated digital function in Model 3 entities. Individuals with additional responsibilities for other organizational functions may drive the digital function. Digital leaders in Model 3 entities are often practicing clinicians focused primarily on enabling online access and communication for ambulatory care to improve utilization and broader telehealth adoption by patients and caregivers.
Model 4: Health systems at this level have a comprehensive enterprise-level digital strategy that considers stakeholder priorities across functions and departments. Digital transformation leaders in Model 4 organizations look beyond standalone digital front-door applications and consider digitalization opportunities across the front and backend functions, including administrative operations. They evaluate strategic IT enablers at the infrastructure and application levels needed to support digital health programs, all of which go into securing funding commitments for multiyear digital transformation roadmaps in line with enterprise priorities.
Model 5: Health systems in Model 5 aim to build state-of-the-art facilities by designing digital solutions and patient experiences built with artificial intelligence or generative AI.
Why take the DigiMTM Assessment when I have already taken the HIMSS Digital Health Indicator or the CHIME Most Wired?
DigiMTM Assessment is not about reporting or announcing to the world WHERE you have reached. The DigiMTM Assessment measures and assesses where you stand today with your digital transformation journey, benchmarking against your peers, analyzing and reviewing your digital initiatives and investments, and planning for your year ahead.
The DigiMTM assessment is an online tool that evaluates health systems based on responses to questions covering the five dimensions: digital engagement – patient and provider, care management, enabling technologies, org model and governance, and AI. Individual responses are assigned a numerical score, and a final score is computed using a weighted scoring model for the various dimensions.
Health system executives may use the DigiMTM Maturity Assessment to:
- Compare and benchmark their maturity relative to market competitors to inform investment decisions.
- Engage in further discovery and exploration to validate their relative maturity levels and accelerate their transformation journey with focused investments and technology partnerships.
Case Studies
- Our analysis of the highly competitive New York City market for one of our clients enabled them to develop a highly focused roadmap with a clear set of near-term priorities. The health system had to deploy telehealth platforms and set up several digital patient engagement tools in the immediate wake of the pandemic. The DigiMTM assessment enabled them to understand where they stood relative to their peer group systems. Using the assessment, they identified the opportunity areas and developed a set of investment priorities. Damo Consulting also assisted the organization with an internal stakeholder survey to identify high-priority needs and solution partners using our DamoIntelTM digital health intelligence platform.
- One of our clients, a regional health system, used the maturity model and an internal needs assessment to target their investments in high-impact patient engagement and virtual care programs. Based on the analysis, 12 different focus areas were identified, each with a set of possible solutions/features that could be implemented to transform the patient experience. Damo Consulting assisted the system with a further evaluation of high-priority areas, such as remote monitoring and chatbot deployments, for further investments. The client identified a range of possible use cases and solution providers using the information provided by our analysts.
What DigiMTM Assessment is NOT?
- DigiMTM Digital Maturity Assessment is NOT a survey (CHIME Most Wired is an annual survey). The assessment is a robust online tool that evaluates health systems based on responses to questions covering the five dimensions:
- To recognize the efforts made by the health systems in their digital transformation journey.
- To enable health systems to share best practices, problem statements, solutions, experiences, and more with peers to collectively move ahead to make a difference in care delivery and care cost in the US healthcare industry.
- DigiMTM Assessment is NOT a destination but an opportunity to assess your digital transformation journey maturity and milestones.
Other Benefits
DigiMTM Digital Maturity Model is not just any assessment. Our experts do a detailed analysis and benchmarking to create a customized report and provide an overarching roadmap. This roadmap gives you a broad idea of the gaps, hits, and scope for improvement. We will provide you with proper guidance based on this report and the developed roadmap, which often leads to discovery projects with clients. Some of the broad benefits include:
- Better digital investments
- Improved return on investments
- Improved patient experience
- More focused prioritization of digital initiatives
- Accelerated digital transformation journey with focused investments and technology partnerships
- Compare and benchmark data digital maturity relative to competitors in their markets
- Robust digital strategy roadmap and strategy
The DigiMTM Digital Maturity Assessment
Damo Consulting’s DigiMTM Digital Maturity Assessment is an online assessment tool that evaluates health systems based on responses to questions covering five dimensions. The assessment is supported by an online evaluation tool that scores individual health systems’ digital programs and provides benchmarks to drive incremental investments and roadmap execution priorities.
Key Dimensions of The DigiMTM Online Self-Assessment Tool
The DigiMTM Maturity Assessment is an online questionnaire tool that evaluates health systems based on responses to questions covering five dimensions. In some cases, there are multiple response choices for a question, with each option assigned a different score.
- Digital Engagement: Patient and Provider
A well-executed digital experience strategy enhances patient access to care by providing tools like online scheduling and chatbots, similar to experiences in banking and travel. Digital “front doors” create seamless digital patient journeys while supporting providers and caregivers. The digital maturity assessment evaluates health systems based on their integration of these tools, whether through EHR features or standalone platforms. Effective integration with workflows using standards like FHIR and HL7 and implementing slot utilization management can reduce revenue loss and ensure a cohesive digital experience. - Care Management
Care delivery is evolving to a “hybrid” model, blending in-person and virtual care like remote monitoring and home health. Inpatient care now uses camera-mounted and voice-recognition devices, while Tele-ICU and Telestroke enable peer-to-peer communication between regional centers and specialists. Patient flow management tools optimize bed capacity and inpatient service coordination, and wayfinding solutions improve family experiences. Remote cardiac telemetry allows for monitoring from afar. Digitally mature health systems invest in telehealth to enhance caregiver productivity, patient experience, and outcomes as healthcare virtualization accelerates.
- Enabling Technologies
As telehealth and virtual care adoption grows, health systems focus on foundational technology infrastructure to scale operations. Key initiatives include remote patient monitoring (RPM) and multi-channel communication (SMS/Chat/mobile). Chronic disease management programs enable remote care for chronic conditions, involving patients in their care. Cloud transformation programs enhance agility and scalability, while enterprise-class platforms like CRM and ERP improve patient interactions and backend processes. Automation technologies like RPA address talent shortages and workload burdens. - Org Model and Governance
Success in digital transformation depends on how a health system is set up to implement digital initiatives. The DigiMTM Maturity Assessment tool evaluates indicators like a dedicated Chief Digital Officer, a separate digital budget, and a documented digital roadmap. Some health systems establish digital transformation offices (DTOs) to drive these initiatives enterprise-wide. A DTO, led by a senior leader with significant authority, is distinct from the Chief Digital Officer role and actively enables digital transformation across the organization. - Artificial Intelligence
This dimension assesses how AI and Generative AI (GenAI) are integrated with the overall technology stack to automate and optimize digital initiatives, enhance clinical decision-making, and improve operational efficiency within health systems globally.
How to Get Started
- Submit your interest using the form “Request for the assessment: $9,900.”
- On submitting the form, one of our experts will contact you with any further questions and assist you with taking the assessment.
- Filling out the assessment questionnaire takes a team effort to provide the necessary details and can be done in 1-2 weeks.
- This assessment is a detailed document that will be used to benchmark against five key parameters, assess your current state of digital maturity/health, and create an overarching roadmap for you.
- Once we receive the assessment submission, the Damo team will contact you to complete the consulting engagement.
DigiMTM Digital Maturity Momentum Awards
The DigiMTM Digital Maturity Momentum Awards recognizes healthcare organizations that have made significant milestones in their digital transformation journeys. These awards recognize leaders and teams who have demonstrated exceptional dedication, innovation, and impact in advancing digital maturity within the healthcare industry.
Organizations submit their achievements based on Damo’s proprietary DigiMTM maturity assessment framework and scoring tool, which evaluates submissions across five critical dimensions. The final awardees are selected based on overall scores and excellence in a few specific dimensions. An independent panel of advisors/judges provides advice and guidance on the overall process and outcomes.
Highlights from Previous DigiMTM Awards
Testimonials of DigiMTM Awards
Intermountain Health
Geisinger
Sentara Health
Northwell Health
Geisinger
Providence
Virtua Health
SCL Health, now Intermountain Healthcare
Have questions about the program? Write to us here: awards@damoconsulting.net
Elevate Your Digital Transformation with Strategic Guidance from Damo
Schedule a consultation with Damo to discuss how we can help you assess your digital transformation journey and make informed decisions about your digital initiatives. Together, we can ensure that your digital investments are strategic and impactful and drive lasting value for your organization.
